Tenant Central

Tenant Central

Information for Tenants

Logging maintenance

It’s important to have consistent, accurate communication about maintenance issues. We want to keep the house in the best condition for you, so when a maintenance issue arises you need to let us know. Our website allows maintenance to be logged online. To log the maintenance, follow the steps available here and make sure to include photos and a detailed description.

Vacating your property

Communication is essential when it comes to ending your tenancy and vacating the property. It’s important to get all the written paperwork completed correctly and on time. It is equally important that we have good communication and expectation setting so no one is disappointed or stressed come vacate time.

Renewing your lease

We want great tenants to renew their lease. We start our lease renewal process 3 months before the end of your lease. A member of the tenant team will call you and discuss your needs and the options for renewing the lease. We like to stay on top of renewals which is why we start the process early. If you choose to renew, we’ll send you the new lease to sign.

Routine inspections

We complete routine inspections every 3 months. We’ll send you notice of routine inspection about 3 weeks before the inspection date. We’ll also remind you with two text messages, a week before and the day before the inspection. If you’re home during your inspection fantastic, we can chat about the inspection on the spot. If not, we’ll leave a card with feedback on it. If there are any issues, we’ll call you to discuss them.

Starting your lease

Renting a property can be stressful and whether it’s your first time or you’ve rented before, it’s important that we explain how we do things at Coral Sea Property Management. Once you’ve been approved for the property, we will schedule a sign-up appointment. This appointment takes about 40 minutes and includes everything you need to know to rent through us. This can include how we give notice, routine inspections, lodging maintenance and ways to pay rent. This is an opportunity for you to ask as many questions as you need. We want to make sure we are all on the same page.

How We Communicate With You

We follow a set of procedures for regular communication with you, so you know what to expect. This is subject to your instructions, but generally:

  • In the first instance, we always call you.
  • We try all available contact numbers, not just once but multiple times.
  • If you’re unavailable, we’ll leave a message and also follow up with an email.

After you have worked with us for a while you may even trust us to complete work on your behalf. In this situation, if you cannot be contacted or don’t respond to our messages (sometimes that happens) we’ll make a decision on your behalf and send you an email to let you know. You’ve employed us to manage your property and we can make decisions on your behalf – in line with your instructions – and keep you informed. This is our commitment to you.

Inspections

Entry Condition Reports

Before you move into your property, we complete a thorough report outlining the condition of the property. We need to set a baseline report to ensure there are no issues when you end your tenancy. These reports aren’t just a couple of pages. Our standard Entry Condition Report is over 200 pages including hundreds of photos and comments. They detail the entire property so when you move out and there are issues, we can clearly determine whether they were present when you moved in. This report is the main way we protect your property. If you would like to see an example, please contact our office.

Inspections

Entry Condition Reports

Before you move into your property, we complete a thorough report outlining the condition of the property. We need to set a baseline report to ensure there are no issues when you end your tenancy. These reports aren’t just a couple of pages. Our standard Entry Condition Report is over 200 pages including hundreds of photos and comments. They detail the entire property so when you move out and there are issues, we can clearly determine whether they were present when you moved in. This report is the main way we protect your property. If you would like to see an example, please contact our office.

Routine inspections

We conduct routine inspections four times a year. They are essential in recording your property condition, ensuring you are looking after everything and checking for any preventative maintenance.

After we conduct a routine property inspection, you’ll receive an email summary of the outcome. We will also call you after every routine inspection and discuss the inspection, answer any questions, and address any concerns.

The inspection will be graded from A – excellent to D – unacceptable. We’ll also provide the owner with notes of small items that may need future action. If there are any issues that require immediate action, we’ll discuss them with the owner. We believe maintenance should be proactive rather than reactive.

Routine inspections

We conduct routine inspections four times a year. They are essential in recording your property condition, ensuring you are looking after everything and checking for any preventative maintenance.

After we conduct a routine property inspection, you’ll receive an email summary of the outcome. We will also call you after every routine inspection and discuss the inspection, answer any questions, and address any concerns.

The inspection will be graded from A – excellent to D – unacceptable. We’ll also provide the owner with notes of small items that may need future action. If there are any issues that require immediate action, we’ll discuss them with the owner. We believe maintenance should be proactive rather than reactive.

Pre-vacate inspection
(our secret to a good vacate inspection)

 

With over 20 years of industry experience, we know that most issues that come up during the vacate inspection are because of incorrect expectations or just not realizing there’s an issue. So, we offer you a free ‘pre-vacate inspection’. This is where we attend with you and walk through the property, checking the condition, and providing information on anything that might have been missed. It’s not a full vacate inspection but allows us to help you with anything that’s been missed. This means that while you’re still at the property you can easily rectify them. When you use our pre-vacate service and our recommended bond cleaner, there’s less than a 1% recall rate. And even then, it’s usually something we just fix while we are there to save anyone the stress.

Pre-vacate inspection
(our secret to a good vacate inspection)

 

With over 20 years of industry experience, we know that most issues that come up during the vacate inspection are because of incorrect expectations or just not realizing there’s an issue. So, we offer you a free ‘pre-vacate inspection’. This is where we attend with you and walk through the property, checking the condition, and providing information on anything that might have been missed. It’s not a full vacate inspection but allows us to help you with anything that’s been missed. This means that while you’re still at the property you can easily rectify them. When you use our pre-vacate service and our recommended bond cleaner, there’s less than a 1% recall rate. And even then, it’s usually something we just fix while we are there to save anyone the stress.

Exit Reports

Exit reports are completed within 48 hours of you returning the keys. They are the second critical part of ensuring the property is returned to the same condition as when you moved in. An exit report is like an Entry Condition Report and is completed in the same format. The difference is when completing the exit report, we attend with the Entry Condition Report and check for any differences. If we see a mark on a wall, we check the original report and if it is not there when you moved in, we record it on the report. This process usually takes 3 hours per property. When we are back at the office, we will make notes on what you might need to go back and rectify. This could include cleaning window tracks, fixing a chipped tile or cleaning blinds. Once we have completed the report, we send you a copy and arrange for anything on it to be fixed.