Handy Hints, Tips &
Helpful Numbers

Useful tips to help with your rental

We’ve put some useful information together here. But remember, we’re always available to chat if you have a question or concern about what to do for your property-related issue. On this page we cover the following.

What to do if I Lose My Keys or Lock Myself Out

If you lose your keys or lock yourself out of the property, we keep another set securely on our premises. Our office hours are Monday to Friday from 9:00am to 5:00pm and Saturday morning from 9:00am to 12pm. You can come to the office during these hours to borrow the set of keys. After you’ve unlocked your property or got a set of keys cut, you must return the set to our office on the same day.

If you’re unable to come into the office to collect a set of keys, one of our staff members can come and let you into your property. However, you are charged an $80 call out fee.

How to Be Energy Smart

  • If you’re not using a light, turn it off.
  • Set your air conditioner to 25C as this is the most comfortable and energy efficient temperature setting.
  • Switch to energy efficient light bulbs.
  • Use sun and fresh air to dry your laundry.
  • Fix leaking hot water taps quickly. Just 60 drops of water a minute could add up to 9,000 litres of water wasted in a year.
  • Install a water-saver shower head to maintain water pressure and cut hot water usage by up to 50%.
  • Ask Ergon Energy if economy tariff options are suitable for your hot water system and other appliances.
  • If buying a new appliance, check the energy rating. The more stars, the more energy efficient the appliance.
  • Take shorter showers. You’ll save on your hot water bill by using less energy to heat the water.

How to Save Water


  • Never put water down the drain when there may be another use for it, such as watering a plant or garden.
  • Make sure your home doesn’t have hidden leaks. Read your water meter before and after a two-hour period when no water is being used. If the meter does not read exactly the same, there is a leak.
  • Repair dripping taps by replacing washers. Just 60 drops of water a minute could add up to 9,000 litres of water wasted in a year.
  • Check for toilet tank leaks by adding food colouring to the tank. If the toilet is leaking, colour will appear within 30 minutes. Flush as soon as the test is done, since food colouring may stain the tank.
  • Avoid flushing the toilet unnecessarily. Dispose of tissues, insects and other such waste in the rubbish bin.
  • Replace or adjust the toilet flush mechanism if it sticks in the flush position.
  • Install a water-saver shower head or take shorter showers.
  • Don’t let water run while shaving, brushing your teeth, or washing your face.
  • Operate automatic dishwashers and clothes washers only when they are full.
  • If you’re buying a new machine, look for the ‘AAA’ Standards Australia ratings that indicate good water efficiency.
  • When washing dishes by hand, fill one sink or basin with soapy water. Quickly rinse under a slow-moving stream from the tap.
  • Clean vegetables in a pan of water and not under a running tap.
  • Create an awareness of the need for water conservation with your family.
  • Report all significant water losses (broken pipes, open hydrants, or errant sprinklers) to us.

How to Be Air Conditioner Smart

  • The most comfortable and energy efficient temperature setting for summer air conditioning is 25C. Dropping a degree or two could increase your power bill.
  • Close windows and doors in areas you want to cool. And remember to close blinds and curtains too, it keeps the heat out of your home and makes your air conditioning more efficient.
  • Select the air ‘recirculate’ setting. Otherwise you’ll be drawing much warmer air in from outside and using a lot of electricity to cool it down.
  • Turn your air-conditioner off when you go out. Leaving your air-conditioner on wastes energy and costs you more to run.
  • Clean the filter pads on your air conditioner regularly so that it works efficiently.
  • Instead of air-conditioning, open up your home to create cross breezes.
  • Use fans to circulate the air. Then you might not need to switch on the air conditioner.

Smoke Alarms and You

Coral Sea Property Management must comply with the Fire and Rescue Service Act 1990. Part of our obligation is to ensure tenants are doing their part in ensuring that the smoke alarms at their property remain compliant with the act.
Coral Sea Property Management ensures all smoke alarms are checked at least once every 12 months and organised for batteries to be replaced if necessary.

Your obligation as a tenant (also stated in your General Tenancy Agreement) is to keep the smoke alarm clean by removing any dust, cobwebs or debris that will restrict smoke entering the alarm. You must also report to us if any of the smoke alarms fail, you think are about to fail, or may have a fault. You must also notify us if batteries are flat, or you suspect are going flat. However, you must never touch, open or tamper with the smoke alarms.

If you do not meet your obligation as a tenant, you will be in breach of your General Tenancy Agreement (18a) and will be breached by our agency for the offence. You’ll receive a Notice to Remedy Breach (Form 11) and also be charged a $75.00 fee. If an incident occurs, you’ll be responsible for all costs and may also be fined from Queensland Fire and Rescue Services.

Remember that smoke alarm and fire safety means your safety. For more information, go to qld.gov.au/emergency/safety/fire/smoke-alarms

Useful Numbers

Coral Sea Property Management:
Phone: (07) 4724 1723
Fax: (07) 4724 5201

Emergency: 000
Townsville: 30 Stanley Street (07) 4759 9777
Kirwan: Thuringowa Drive (07) 4726 1000
Mundingburra: 264 Charters Towers Rd (07) 4726 8666

Emergency: 000

Fire and Rescue
Emergency: 000
Regional Office: 1/101 Sturt St (07) 4796 9024

Qld Transport
13 12 30

Ergon Energy
13 10 46

13 22 00

13 39 37

Lawn and Garden Maintenance
Ando’s Yard Service: 0411 210 561

Carpets and Cleaning
Bonny from Pristine Cleaning and Property Services: 0419 201 000
Dave’s Extreme Carpet Cleaning: 0408 890 924

Townsville City Council
(07) 4727 9000



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