Our Power Guarantees

Our Power Guarantees

The Commitments We Give to You When Managing Your Property

Manage It Like We Own It

Our guide for every decision we make on a daily basis is “What would I do if I owned this property?” It sounds a little corny, like a marketing slogan. But it is about operations, not marketing. It is on our wall so that WE see it and are reminded about what drives our success – not just so that our owners can see it. On a daily basis there are decisions that our team makes using our systems as guidance. Each decision is then checked against the question “Would I make the same decision if I owned this property?”

“Manage it like we own it” ensures that we always have your best interests at heart. It also allows us to avoid the trap that other property managers fall into, which is to make as few decisions as possible and force the owners to do the ‘managing’. You have chosen us to manage your properties – and our “manage it like we own it” guideline means that it is a role we enter completely into.
We make decisions, we enforce standards, and we are professional in our focus on results. “Manage it like you own it” is such a guiding principle that it is easy to back our words with our 100% Delighted Money Back Guarantee. If we don’t deliver you don’t pay!

We’re On the Same Team

The property owner and property manager are on the same team. For the best possible returns, every owner and their property manager must present a united front. Once you have chosen us to manage your properties, we apply our knowledge, experience, training and systems to get great results for you. You are the property owner. You are the investor, the creator of the asset, the person we manage the asset for. To effectively manage your property, we have to hold the same values and be working towards the same result.
We have developed great systems and we believe that our processes are some of the best in the industry. And our people are vital ingredient to our results. When we have the right people in the right roles, the results are exceptional. But what we really really want are Great Owners, Great Tenants and Great Properties.

Great Owners

 

  • Trust us to manage their property as if it was our own
  • Respect tenants and their rights
  • Are prepared to maintain their property to the required standard within the timeframes promised to their tenants
  • Understand that good tenants are a major asset and should be treated well
  • Let us manage the tenants and don’t bypass the system by having direct communication with them
Great Owners

Your property must be promoted in a way that potential tenants are able to see it. To maximise your rental and ensure as many potential tenants as possible, at Coral Sea Property Management we promote widely:

  • Trust us to manage their property as if it was our own
  • Respect tenants and their rights
  • Are prepared to maintain their property to the required standard within the timeframes promised to their tenants
  • Understand that good tenants are a major asset and should be treated well
  • Let us manage the tenants and don’t bypass the system by having direct communication with them

 

Great Tenants

 

  • Care for the property as if it were their own
  • Pay rent on time every time
  • Respect the property, the owner and the property management staff
  • Understand that the property will be periodically inspected

Great Tenants

 

  • Care for the property as if it were their own
  • Pay rent on time every time
  • Respect the property, the owner and the property management staff
  • Understand that the property will be periodically inspected

Great Properties

 

  • Have great owners
  • Have great tenants
  • Are well presented, maintained and loved
  • Are priced and promoted realistically, based on the prevailing market conditions
  • Are located in the geographic catchment area that we can focus on

About Us

Picking the Right Real Estate Property Manager Can Be Stressful

A real estate investment property is a major asset. It can generate significant income, or be the source of on-going expense and frustration. Picking the right property manager, someone you can trust, to manage your investment professionally, prudently and in your absolute best interests isn’t easy, but it is a critical step in your wealth creation plan.

About Us
Picking the Right Real Estate Property Manager Can Be Stressful

A real estate investment property is a major asset. It can generate significant income, or be the source of on-going expense and frustration. Picking the right property manager, someone you can trust, to manage your investment professionally, prudently and in your absolute best interests isn’t easy, but it is a critical step in your wealth creation plan.

Who Are We?

We are known as one of Townsville’s leading specialist property management providers. Our reputation is built on delivering exceptional personal service to our property Owners and Tenants. For more than 20 years, our systems, processes and local knowledge have consistently produced higher rental returns, better tenants and fewer days vacant. While we’re unapologetically Owner Advocates, we believe that providing great service to both Owners and Tenants is the key to a successful property management business. That’s what we do best and that’s what we can do for you too.

Property Management is Our Core Business

Many so-called “property management” companies are actually in the business of selling properties. At Coral Sea Property Management, all we do is property management and we take it very seriously. After you’ve bought your investment property, you should be able to hand over the keys and let someone else takes care of the rest. You want to be able to relax, knowing the rent will arrive in your bank account on schedule. Simple. With Coral Sea Property Management you can relax knowing your real estate property is in the hands of someone you can trust.

We Manage Your Property Like We Own it

Our guide for every decision we make on a daily basis is “What would I do if I owned this property?” Every day there are decisions that our team makes using our systems as guidance. Each decision is then checked against the question “Would I make the same decision if I owned this property?”

You can see more details of this approach to managing your property on our
Like We Own It Page.

We Guarantee Our Performance

At Coral Sea Property Management, we have the courage to do things differently. We back up our service with our four Power Guarantees

  • If Your Tenant Won’t Pay, We Will
  • If We Don’t Return Your Call or Email Within
    48 Hours, We Will Pay You $100
  • If You Are Not 100% Delighted With Our Service, We’ll Refund That Week’s Management Fee
  • If You Need To Leave Us For Any Reason, We’ll Make It As Easy As Possible

 

We’re Customer Focused

We Communicate –  We believe relationships are built on trust, and trust is built on great communication. We’ll communicate with you and you will never be kept in the dark about what’s happening with your property.

We’re Accountable – You’ve trusted us to look after your property and we take that responsibility very seriously. All the decisions we make are in your best interests. If we make a mistake we’ll contact you straight away.

We Maximise Your Returns – Our team strives to maximise your annual returns by reducing vacancy rates, increasing lease lengths and having a strict approach to quality. We want you to get the most out of your investment.